A M Monjur Hassan
I keep live TV, cloud recording and carrier voice running.
Technical owner of the IPTV platform at Beanfield, after 8.5 years on voice and video at Rogers. I built the monitoring that took channel outages from hours found by customers to seconds on screen. Engineer, system designer, builder of tools.
Where I have worked and studied
In numbers
Flagship case study
SSM: the IPTV service-assurance platform
Before: no monitoring. A channel could be dark for 10 to 15 hours until a customer called. Now 29 GUI pages and dozens of detectors watch every channel, recorder, storage node, edge server and set-top-box signal, and the team sees a fault in seconds on the dashboard and the TV wall.
1,318 commits · 193 channels · 42 servers · 68 timers
Open the case studyWhat I bring
Engineer, designer, system engineer, innovator
I build the tools I need
Dozens of detectors in the monitoring platform, a provisioning repair tool with dry run and diff, guarded batch jobs for recordings and storage, read-only gateways to live systems.
I design for the person using it
Two looks for a 29-page operations GUI with tool-checked contrast, a situation-first hub for KnowMyRights, and plain-word commands for the TV wall.
I own systems end to end
A four-plane monitoring architecture with git-first deploys and rollback, storage-cluster recovery in 30 seconds, an IPTV headend moved data centres in 72 changes.
I turn every miss into a new safeguard
A no-false-alert gate, replay before arming a detector, same-hour baselines, and for KnowMyRights a lint gate that blocks legal-advice wording and a chat grounded in verified facts.
How I work
Three things I keep coming back to
Customers should never be the monitor
Every outage a customer found first became a detector, so the next one is on screen before anyone calls.
Every change has a way back
Record the current value, state the reverse, dry run, then commit and verify. If I cannot undo it, I do not do it.
Write it down
Runbooks, test plans and guides that let support fix problems without escalating, and let the next engineer start where I stopped.
Current work at Beanfield
SSM monitoring platform
The IPTV service-assurance platform and its 29-page GUI: from customer-found outages to seconds on screen.
Vancouver IPTV launch
Stream path, regional bundles and plans, and an end-to-end provisioning test for British Columbia.
Guide migration and recording repair
New guide feed, repaired series recordings, a one-day cutover and a guarded daily re-key job.
Cloud recording storage cleanup
Proved from viewing history that expired recordings were never watched, then removed them with gated, byte-exact deletes.
TV wall and wall bot
8 screens, 72 channels, changed from Webex in plain words, with a live view in the GUI.
Platform tooling and reliability
Provisioning repair, read-only gateways, storage recovery, baselines, box logs and captions.
Support, diagnosis and knowledge
Evidence-first freeze method, a hardware test bench, remote box access and the knowledge estate.
IPTV knowledge vault
373 linked, source-cited pages of the whole platform, fault-path maps and a weekly drift check.
Comwave and Rogers: IPTV, voice and network
IPTV headend: data-centre move
Encoders, packagers, DRM, CDN and nPVR moved to a new data centre, then firmware and CMS work.
BroadWorks voice platform
Security patching of all 10 production XSP servers, the staged path to R25 and the care of a live voice platform.
SBC upgrades and resilience
Oracle and Ribbon session border controllers upgraded and proved, and wholesale routing recovered after an outage.
STIR/SHAKEN and number routing
CRTC call signing on the SBCs, and the national routing data that sends each call the right way.
Network, monitoring and security
Core and data-centre moves, the move from SolarWinds to OpenNMS, and security reviews.
Education and early career
High-capacity fibre design
A 33-channel DWDM system linking Montreal and Quebec City, with amplifiers, dispersion compensation and power budgets.
Real-time multimedia and QoS
Cisco router labs measuring voice and data under different queuing methods.
Optical amplifier design
An individual two-stage EDFA design for 38 channels in the C band.
Signal analysis and lab teaching
A thesis from field vibration data to a MATLAB model, and teaching 3 communication and circuits labs.
International voice gateway
System engineer on an international gateway: voice routing, core alarms and the NOC.
Everything else
Streaming and alerts, certificates, NOC work, course labs, tools and smaller projects are all on one page.
See all projectsMy own product
KnowMyRights.ca
A network of 8 free, plain-language Canadian legal information websites with a legal-information chat grounded in hand-verified facts, a lint gate that blocks legal-advice wording, weekly legal-change monitoring and a situation-first design. Founder, product owner, designer and builder.
Experience
- Oct 2026 to nowBeanfield, IPTV Platform EngineerTechnical owner and Tier 3 for the IPTV platform in Toronto, Ottawa, Gatineau, Montreal and Vancouver.
- Mar to Oct 2026Beanfield, IPTV Platform & Service AdministratorVancouver launch, guide migration, monitoring, storage cleanup.
- 2017 to 2026Comwave, then RogersNOC to Voice & Video Administrator III: IPTV headend, DRM, CDN, nPVR, SBCs, BroadWorks.
- 2016Concordia University, Teaching AssistantReal-time and multimedia communication.
- 2012 to 2015MIR Telecom IGW, System EngineerVoice gateway routing and NOC, Dhaka.
What I work with
Credentials
Certifications
Current
- Microsoft Teams Administrator Associate (MS-700)
- BroadSoft Certified Operations Expert (BCOE)
- Ribbon SBC Core Support Test, passed 2026, plus 5 Ribbon course completions
Earlier
- Cisco CCNA Routing and Switching; CCNA Security
- Fortinet NSE 1 to 4
- CompTIA Linux+; SIP School SSCA Elite
- Microsoft MCSA (Windows Server, SQL Server)